We welcome you to our online store Otticacenter.gr where the products of the societe anonyme with the name "M & G PAPAGIANNOPOULOS OE" are available for sale, with headquarters at 22 Manolopoulou, Pyrgos, Ilia, tel. 2621032856,26210350 info@otticacenter.gr
The prices of the products you see at www.otticacenter.gr, are valid exclusively for online purchases from our online store and are not valid for purchases from our physical stores!
1. Intellectual property
The promotion, presentation, sale, transport-storage, delivery and possible return of our products displayed on this website as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before navigating to Otticacenter.gr and making your purchases. Your navigation on Otticacenter.gr as well as the realization of any transaction or communication with our company means the unconditional acceptance of these terms of use by you. In case of your disagreement or reservation about part or all of these terms you can send your relevant e-mail to info@otticacenter.gr before your navigation or the transaction, otherwise the acceptance of all terms by you is unreserved.
2. Personal data
At otticacenter we want you to know and have control over what data you share with us and what we do with it. This text (called the Privacy Policy) explains in simple words but also clearly what data we collect and how we use it. Its purpose is to help you decide what data you want to share with us and how.
Below is a brief presentation on the most important points of the privacy policy, but we suggest that you read the full text.
When you use otticacenter - even without buying a product - we receive personal information from you such as the IP address and the type of device you are using, without them identifying you. In addition, by choosing to create an account at otticacenter you share with us your e-mail address, your mobile number, your name and details of your address. We use this information to secure your account as well as to contact you about issues that concern you.
At otticacenter he wants to make your online shopping better. We give you the ability to save in your account products that interest you. We use information from the products you are looking for, seeing and saving to show you results that may interest you more as well as to alert you to opportunities that may interest you.
The otticacenter provides the possibility of public communication. Product reviews are public and visible to all otticacenter visitors.
Through the settings of your account you can choose which data you will share with us and manage your preferences regarding our communication with you and the promotions.
"The processing of personal data is carried out in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDP) "
Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, ie the General Data Protection Regulation (GDPR), is the new regulatory framework of the European Union in the field in question. The object of the law is to establish the conditions for the processing of personal data, in order to protect the rights and freedoms of natural persons and in particular the right to protection of personal data. The Regulation entered into force on 25 May 2018 and repeals Directive 95/46 / EC (General Regulation on Data Protection).
For any question or comment regarding this policy, do not hesitate to contact us by email at info @ otticacenter, gr or by phone 801 700 7995.
Data you provide us
All the data you provide to us is required by the services we use in order to work.
Account information
You do not need to have an account to use or make a purchase from otticacenter. If you choose to create an account we will ask you for the following information:
Name
Last name
E-mail
Landline or mobile phone
Address information
Login code
The above information does not appear in public. Only your name appears when you log in with the password, which only you know. Giving the above information you can very easily make your online purchases, without having to fill in the order form every time. You can also track the progress of your order as well as the history of all your orders. This information is also used by specialized staff of our store to send the products of your order.
You can also choose if you want to receive updates from offers and news of our store.
Shipping / Billing Details
If you make a purchase through the otticacenter, we will ask you for the pricing and shipping details of the products you will buy. The invoicing data is used for the issuance of the receipt or invoice and is stored securely by the otticacenter which is accessible only to specialized staff of our store.
In order to be able to process your order, we share the shipping details with the transport company, where it will deliver your products.
If you choose to pay by card, your card details are not stored by the otticacenter, they are registered in the payment form of the cooperating bank.
Data we receive
When you use our services or visit our store, we may receive data that concerns you. We use this data in order to provide our services.
Cookies
Cookies are small text files that contain pieces of information that are stored on your computer or device and which you send us each time you visit. We use cookies in order to be able to offer you personalized content and to measure the performance of the otticacenter and to export statistics for the use of our services. Most browsers accept cookies automatically, however you can control the behavior of your browser from its settings. However, keep in mind that cookies are necessary in order for your account to work, although they are not necessary for every use of the site.
Traffic history
All network services have access to specific data sent from your device while browsing the internet. This way we also receive data from your otticacenter navigation and from your interaction with our other services, even if you do not have an otticacenter account. For example, when you visit a page in otticacenter. We call this set of data Traffic History.
This Traffic History includes information such as the IP address, the type and manufacturer of your device, the type of browser and operating system, the page you are visiting, the page that referred you to us, the search terms you used and your cookies.
We use this data to ensure that our services operate safely and quickly, to improve the content we provide and to evaluate its effectiveness. We may also use this data in conjunction with the data you provide to us to show you personalized content that you may be more interested in.
Information we share with third parties
The otticacenter is made to make your online shopping better. In general, we do not share your personal data with third parties. In cases where we do, we do so either with your consent, or because it is necessary for us to be able to provide our services, or because we have to comply with applicable laws.
Service providers
In order to offer you our services, we in turn receive services from companies located in the EU. and the USA. For example, we use Google Analytics to better understand how our users use the otticacenter, and we use third-party data networks to connect our infrastructure to the internet. We may share your personal data with some of these providers, but in a way that is consistent with our Policy and always with the commitment that this data will be used exclusively and in a way that we will indicate. We also share your payment information with payment service providers in order to make payments or make a transaction dispute.
Compliance with the law
We may store, use or disclose your personal information if we deem it necessary to comply with applicable law or an ongoing legal process, or to protect an individual's life, as well as to ensure its integrity. our service against misuse, such as the dissemination of defamatory, inappropriate or unwanted content. We can also do the same to deal with fraud cases.
Ownership
The data you share with us are assets of our company and follow it. However, you can request their deletion or correction at any time by e-mail to info@otticacenter.gr.
Non - personalized information
We share non-personalized information in the form of statistics or aggregates about the popularity of products and categories, but we do not share your personal information with them.
Manage your data
You can check, correct and / or delete your data at any time through your profile settings. You can also request deletion of your account. In addition, you can choose to opt out of the processing of your personal data if you wish.
Access to your personal information and their information
If you have an account at otticacenter, you can at any time access your personal information through your profile and change, correct or delete it if you wish.
Deletion
You can request the deletion of your account by sending us an e-mail at info@otticacenter.gr
Exception to editing
You can use your account settings to exclude your data from certain forms of processing. For example, you can opt out of receiving newsletters and turn off certain types of alerts.
Additional information or assistance
Do not hesitate to contact us for any questions or comments regarding the Privacy Policy.
The person in charge of processing your personal data when you use our service is:
otticacenter and children
The otticacenter is not for children and you must be at least 16 years old to use our services.
Changes in our Policy
We will review this Policy from time to time, but the most recent version will always be available at https://www.otticacenter.gr/. If we consider a review to be important, we will notify you by email using the address you have stated in your account. In any case, by using our services you accept this Policy and you are bound by its terms.
3. Limitation of Liability
Otticacenter.gr has made every effort to depict with the greatest possible accuracy the products available by viewing photos, descriptions. However, this website may contain errors (typographical, numerical). In this case he bears no responsibility and has every right to cancel every order at no cost to his customers.
4. Modification of the terms hereof
Otticacenter.gr reserves the right to modify or renew the terms and conditions of transactions and undertakes the obligation to update this text for any change.
5. Trademarks
The Otticacenter.gr logos are the property of the company:
M & G PAPAGIANNOPOULOS OE
6.
Shipping Information
Shipping Across Greece
Otticacenter.gr ships orders throughout Greece using Box Now, Geniki Taxydromiki and Courier Center, ensuring fast and reliable delivery.
Shipping Costs
Box Now
- Orders up to €29.99: €1.80
- Orders from €30.00 and above: FREE Shipping, regardless of the payment method.
Geniki Taxydromiki & Courier Center
Orders up to €58.99
- Shipping cost: €3.20, regardless of the payment method.
Orders from €59.00 and above
- FREE Shipping for all prepaid orders (Credit/Debit Card, PayPal, Klarna, IRIS or Bank Transfer).
- If Cash on Delivery is selected, the shipping cost is €3.20.
Cash on Delivery
Cash on Delivery is available for an additional charge of €2.90, regardless of the order value.
Delivery Time
Once your order has been processed and all items are ready for shipment, delivery is estimated as follows:
- 1–2 business days for Athens and most major cities in Greece (excluding Macedonia and Thrace).
- 2–3 business days for the rest of Greece.
- Remote or hard-to-reach areas may require up to 3 business days.
Delivery times are calculated from the shipping date.
Optional Delivery Services
Upon request, we also offer:
- Saturday Delivery: + €4.00
- Delivery within a specific time window: + €4.00
International Shipping
International orders are shipped via DHL Express Worldwide.
Shipping costs are calculated automatically during checkout based on the destination country and postal code.
Shipping to Cyprus
Orders to Cyprus are shipped via:
- DHL Express Worldwide
- Box Now (where available)
Shipping costs are calculated automatically during checkout, while delivery is estimated within 3–5 business days from the shipping date.
Important Notice
Otticacenter reserves the right to change the selected courier service whenever necessary, particularly for remote or inaccessible areas, in order to ensure the fastest, safest and most reliable delivery experience for our customers.
7.
Payment Methods
At Otticacenter.gr, you can complete your order easily and securely by selecting the payment method that best suits your needs.
Credit or Debit Card
You can pay by credit or debit card through Eurobank’s secure online payment system.
We accept:
- Visa
- Mastercard
American Express and Diners Club cards are not supported.
Your card details are entered directly into the bank’s secure payment environment and are not stored by Otticacenter.
PayPal
You can complete your purchase securely through PayPal, using your PayPal account or any other payment option made available by the service.
After selecting PayPal, you will be redirected to its secure payment environment to complete your transaction.
Klarna
For orders over €60, you may select payment through Klarna, subject to the available payment options and approval requirements of the service.
Klarna availability and payment options will be displayed during checkout.
IRIS Payments
You can pay for your order through IRIS Payments by following the instructions displayed during checkout.
Your order will be processed once the payment has been confirmed.
Cash on Delivery
You may pay for your order when the parcel is delivered by the courier company.
Cash on Delivery is subject to an additional charge of €2.90, regardless of the total order value.
For orders over €59 shipped through Geniki Taxydromiki or Courier Center, the relevant shipping charge also applies when Cash on Delivery is selected, as described on our Shipping Information page.
Bank Transfer
You can pay for your order by transferring the full amount to one of the following bank accounts:
EUROBANK
Account number: 0026.0061.51.0200.577158
IBAN: GR72 0260 0610 0005 1020 0577 158
Account holder: M & G PAPAGIANNOPOULOS O.E.
ALPHA BANK
IBAN: GR21 0140 5600 5600 0210 1123 053
Account holders: PAPAGIANNOPOULOS MICHALIS – PAPAGIANNOPOULOU GEORGIA
PIRAEUS BANK
Account number: 5508-028601-397
IBAN: GR98 0172 5080 0055 0802 8601 397
Account holder: PAPAGIANNOPOULOS IOANNIS
NATIONAL BANK OF GREECE
IBAN: GR81 0110 4510 0000 4510 0867 204
Account holder: M & G PAPAGIANNOPOULOS O.E.
Please include your full name and order number in the payment reference.
Once the transfer has been completed, please email the payment receipt to:
Email: info@otticacenter.gr
Your order will be processed after the payment has been confirmed. Any bank transfer fees must be covered by the customer. When making an international transfer, please select the OUR charges option so that Otticacenter receives the full order amount.
Important Information
All prices displayed on Otticacenter.gr include the applicable VAT.
Otticacenter will never ask you by email or telephone to provide your full card number, PIN, or personal online banking passwords.
8. Return Policy
REPLACEMENT:
You have the right to return the product you received within 14 calendar days and request its replacement with another size or another product, as long as the original product is in excellent condition received and with all the certificates of authenticity that came with it. The return costs are borne by the one who makes the return for the return but also for the receipt of the new product!
Replacement is only possible on immediately available products
CANCELLATION OF ORDER - REFUND:
It is possible to cancel your order in the following cases:
1) Before sending the product via email or by phone to 801 300 3858
2) After receiving the product, within 14 calendar days from the day of receipt. It is clarified that in order to proceed with the refund, the product must be in the excellent condition that was received, without damage and without missing the evidence that accompanied it, within its original packaging. If it is returned and checked by the competent department, your money will be refunded in 3-4 working days and the customer will be charged the shipping costs for the return of the product.
3) Refunds or replacments are not made on products that are in special promotions eg Black Friday - Cyber Monday.
4) In orders under 50 € that have been paid shipping and cash on delivery costs are not refundable, only the amount of the product is refunded.
5) No changes are made to the contact lenses.
6) No changes are made to the lenses that have already been installed according to your order in the frame you have chosen.
7) No changes are made to products that have been ordered from the manufacturer after your request.
8) Returns on eyeglasses that have been fitted with lenses are free of charge with 10 € for the cost of the lenses.
9) In case of defective product it is replaced with the same and no refund is provided.
Cancellation and refund are made only on immediately available products
The refund is made in the same way as the payment was made. In case of cash on delivery, you are required to inform us with one of your bank accounts (name of beneficiary, bank, IBAN account), so that we can deposit the amount. A refund is available on the page codes immediately available.
9. Product availability **
- Available in 7-10 days **: The product is out of order and requires an order from its manufacturer and the usual time is 7-10 working days *
- Immediately available: The product is immediately available in our warehouses
- Upon order: The product has been sold out and telephone contact with their manufacturer is required for the delivery time
- Available in 2-4 days **: The product is out of order and requires an order from its manufacturer and the usual time is 2-4 working days *
- Available in 8-12 days **: The product is out of order and requires an order from its manufacturer and the usual time is 8-12 working days *
* Delivery times may change after contacting the manufacturer
10. Call center
Our call center is not free and the cost is an urban unit for upcoming charges only the provider can
update. Otticacenter bears no responsibility.
The operation of the store is governed by the use of the current Code of Ethics for E-Commerce, which you can see HERE.
Company info
M & G PAPAGIANNOPOULOS OE "OPTICS PAPAGIANNOPOULOS" | MANOLOPOULOU 22 PYRGOS ILIAS | TIN: 800662440 | Γ.Ε.Μ.Η: 134714525000