Returns, Exchanges & Refund Policy

Last Updated: July 2026

At Otticacenter, customer satisfaction is one of our highest priorities. If for any reason you wish to return, exchange or request a refund for a product purchased from our online store, please carefully read the following policy.

1. Product Exchanges

You may request an exchange within 14 calendar days from the date you receive your order.

To be eligible for an exchange, the product must:

be unused and in its original condition;
show no signs of wear or damage;
be returned in its original packaging;
include all accessories, authenticity certificates, manuals and any accompanying documentation.

All returned products are inspected by our Quality Control Department before an exchange is approved.

Unless the exchange is due to a defective product or an error made by Otticacenter, the customer is responsible for:

the shipping cost of returning the original product; and
the shipping cost of sending the replacement product.

Product exchanges are subject to stock availability.

2. Order Cancellation

Orders may be cancelled free of charge before they have been shipped.

To request an order cancellation, please contact us:

Phone: +30 26211 21376

Email: info@otticacenter.gr

If the order has not yet been dispatched, any amount already paid will be refunded in full.

3. Right of Withdrawal & Refunds

In accordance with applicable European consumer protection legislation, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order.

To qualify for a refund, the returned product must:

be unused;
be in its original condition;
be returned in its original packaging;
include all accessories, authenticity certificates and accompanying documentation.

Once the returned product has been received and inspected, the refund will be processed within 14 calendar days using the original payment method, unless otherwise agreed.

For Cash on Delivery (COD) orders, refunds are made via bank transfer to an account designated by the customer.

4. Return Shipping Costs

If the return is made under the customer's right of withdrawal and is not the result of a defective product or an order fulfilment error by Otticacenter, the customer is responsible for the return shipping costs.

Original shipping charges, Cash on Delivery fees and any additional service charges are non-refundable unless otherwise required by applicable law.

5. Products Not Eligible for Return

For hygiene, health and product customization reasons, the following products cannot be returned or refunded unless they are defective or supplied incorrectly:

Contact lenses.
Prescription lenses manufactured according to the customer's prescription.
Prescription glasses fitted with custom-made lenses.
Products specially ordered from the manufacturer at the customer's request and which are not part of our regular stock.

6. Prescription Glasses with Complimentary Lenses

If prescription glasses supplied with complimentary promotional lenses are returned, a €10.00 service charge will be deducted from the refund to cover the manufacturing and fitting cost of the lenses.

7. Defective Products

If you believe that a product is defective, please contact us as soon as possible.

The product may be inspected either by Otticacenter or by the manufacturer.

If a manufacturing defect is confirmed:

the product will be replaced with an identical new product at no additional cost; or
the customer will be entitled to the remedies provided under applicable consumer protection legislation.

If the inspection determines that the product is not defective and that the issue resulted from misuse, accidental damage or normal wear and tear, return shipping costs may be charged to the customer.

8. Product Availability

Product availability is displayed on each product page.

The available stock statuses include:

In Stock

The product is available in our warehouse and ready for immediate dispatch.

Available in 2–4 Business Days

The product will be ordered from the official supplier.

Available in 7–10 Business Days

The product will be ordered directly from the manufacturer.

Available in 8–12 Business Days

The product requires a special supplier order.

Available on Request

Delivery time will be confirmed after communication with the manufacturer.

Please note that delivery times are estimates and may vary depending on supplier availability or circumstances beyond Otticacenter's control.

9. Contact Us

For any request regarding product returns, exchanges or refunds, please contact us before returning your order.

Otticacenter

Manolopoulou 22

27131 Pyrgos, Greece